Privacy Policy

Effective: 1/1/2020

Updated: 1/27/2020

This Privacy Policy describes how your personal information is collected, used, and shared when you visit joyce-farms.com (the “Website”), make a purchase through the Website, or otherwise interact with Joyce Foods Inc., DBA Joyce Farms ("Company", "we" or “us"). This privacy policy applies to the Website and all products and services offered by the Company.

Privacy Policy Changes

Joyce Farms has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

Personal Information Collected

When we talk about “Personal Information” in this Privacy Policy, we are talking both about both Device Information and personally identifiable information (“PII”).

Device Information

When you visit the Website, we automatically collect certain information about your device (“Device Information”). Device information that we collect through the Website includes:

  • - Information about your computer or mobile device and its operating system;
  • - Your web browser;
  • - The Internet Protocol address (IP address) of the computer device you used to access our website and information;
  • - The website you visited before and after visiting our website;
  • - Time zone and approximate geographic locations (derived from your IP address);
  • - Your navigation path through our website;

Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Personally Identifiable Information

We collect personally identifiable information (“PII”) when you interact with the Website in certain ways, including:

  • - Place or attempt to place an order
  • - Register for an account
  • - Subscribe to our e-mail list
  • - Complete any interactive form (for example, our Contact form, Wholesale Inquiry form, or Application for Employment)
  • - Participate in a survey, contest, promotion, or event
  • - Comment on a blog post
  • - Write a review or submit a question on a product page
  • - Communicate with us via third party social media sites
  • - Request customer support or otherwise communicate with us

The PII we collect from you may include your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Certain PII may be required to register with us or to take advantage of some of our Website features. We will collect PII from you only if you voluntarily submit such information to us. You can always refuse to supply PII, except that it may prevent you from engaging in certain Website related activities.

We also may collect PII about gift recipients, so that we can fulfill orders purchased as a gift. The information we collect about gift recipients is not used for marketing purposes.

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Use of Your Personal Information

We use Personal Information that we collect (both Device Information and PII) for the following purposes:

  • - Fulfill orders placed through the Website - These uses include but are not necessarily limited to payment processing, order fulfillment, shipping, communicating order updates, and providing you with invoices and/or order confirmations;
  • - Screen for potential risk and fraud;
  • - Provide relevant advertising - We may use your Personal Information to provide you with targeted advertisements we believe may be of interest to you after you leave our Website. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
  • - Improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns);
  • - Provide customer service;
  • - And, to provide you with information or advertising relating to our products via email, if you have opted in to our e-mail marketing communications. Clear unsubscribe instructions are included at the bottom of each email.

Sharing Your Personal Information

We share your Personal Information with third parties only to the extent needed to use your Personal Information as we describe in this Privacy Policy. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Website -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also use plugins compatible with our e-commerce host from time to time. Email us for a current list (or visit https://apps.shopify.com/ for more information).

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Security of Your Personal Information

We seek to take reasonable technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction. Unfortunately, no internet data transmission or storage system can be guaranteed to be 100% secure. If you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.

Our Website is hosted through a hosting platform called Shopify. Shopify provides a secure shopping experience for you by keeping their security systems up to date with industry best practices. Shopify is certified as a PCI DSS Level 1 compliant service provider, meeting all six categories of PCI standards, which include:

  • - Maintain a secure network
  • - Maintain a vulnerability management program
  • - Regularly monitor and test networks
  • - Protect cardholder data
  • - Implement strong access control measures
  • - Maintain an information security policy

 

You can visit Shopify’s website at https://www.shopify.com/ to learn more, and review their Privacy Policy here: https://www.shopify.com/legal/privacy.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time [in our sole discretion for any or no reason, including] if, in our opinion, you have violated any provision of this Privacy Policy or our Terms of Service.

Do not track

Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.

Additional Rights of California Residents

If you are a California resident, you have certain additional rights under California law.

California Consumer Privacy Act ("CCPA")

The CCPA requires that we provide California residents with certain legal notices about the ways we collect, use, "sell" and disclose their personal information. These legal notices are set forth below.

The CCPA defines “sale” and “sell” broadly to include a number of information sharing practices, including the practices discussed in the “Sharing Your Personal Information” section of this Privacy Policy. The ways in which we share, “sell” or otherwise disclose your personal information are discussed in the “Sharing Your Personal Information” section of this Privacy Policy. We do not engage in any other information sharing practices ‒ e.g., selling your name, email address or phone number to unaffiliated third parties for money.

The CCPA also defines “personal information” broadly to include any information that identifies, relates to, describes, is reasonably capable of being associated with or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Notice of Collection

We have collected the following categories of personal information about California residents over the last twelve months.

Category of personal information collected Examples Sources from which this Category of Personal Information is Collected Business purpose(s) for Collecting, Disclosing, and Selling Personal Information Types of Service Providers and Third Parties with Whom this Category of Personal Information is Disclosed
Identifiers Name, address, Internet Protocol (IP) address, email address Directly from customers Customer service/support; Credit card processing; Digital marketing; order fulfillment; and order processing Data analytics tools, including Google Analytics and Shopify’s native analytics platform; e-mail marketing service providers; Shopify and Shopify Payments
Financial Information Credit card number, debit card number, any other financial information Directly from customers Complete payment transactions, scan for risk of fraudulent purchase, process returns Payment processors; Shipping service providers
Protected Class Data Characteristics of protected classifications under California or federal law, which may include: race, ancestry, national origin, age (40 years or older),marital status, sex, sexual orientation, medical condition, disability, genetics, and veteran or military status Directly from customers through voluntary communication, comments, or surveys Customer service, and to provide relevant digital marketing Not disclosed
Purchase History Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies Directly from Customers Customer service, to provide relevant digital marketing, and to improve our Website and/or Website offerings Payment processors; Shipping and fulfillment providers; E-mail marketing service providers
Internet Activity Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement Directly from customers; and Digital Marketing and analytics tools. Customer service, to provide relevant digital marketing, and to improve our Website and/or Website offerings Data analytics tools; Digital marketing; Email marketing providers

 

If you are a California resident, you have the right to request certain information regarding the Personal Information we have collected about you in the preceding 12 months. You may make such a request up to twice in a 12-month span. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements.

If you would like to request (1) the categories of Personal Information collected about you; (2) the categories of sources providing that Personal Information; (3) the categories of third parties with whom we have shared that Personal Information; and/or (4) the business purpose for collecting that Personal Information, click here or call 1-800-755-6723.

Verification Process

In order to protect your information, we will confirm a requestor’s identity before responding to any request. We will ask a few questions in order to confirm your identity. To complete the verification process, you must correctly answer one or more questions to confirm identity. If you do not receive a follow up email please contact us at info@joyce-farms.com or 1-800-755-6723. Otherwise, we will acknowledge your request and contact you within 45 days with our response.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@joyce-farms.com or by mail using the details provided below:

Joyce Farms

[Re: Privacy Compliance Officer] Joyce Farms

4787 Kinnamon Road

Winston Salem, NC 27103

United States