Last updated: 12/19/24
This Privacy Policy describes how Joyce Foods Inc., DBA Joyce Farms (the "Site", the "Company", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from joyce-farms.com (the "Site") or otherwise communicate with us (collectively, "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
This Policy does not apply to Personal Information about job applicants, employees, contractors, and other temporary workers, which are addressed through internal company policies and procedures.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. We encourage you to review this Privacy Policy frequently to stay informed about our information practices. If you use the Site after any changes to the Privacy Policy have been posted, you effectively agree to all of the changes. Remember, your use of the Site is at all times subject to the Terms of Service, which is available at https://joyce-farms.com/pages/terms-of-service.
To provide Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information that you directly submit to us through our Site and Services may include:
Some features of the Site may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
We seek to take reasonable technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction. Unfortunately, no internet data transmission or storage system can be guaranteed to be 100% secure. If you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.
Our Website is hosted through a hosting platform called Shopify. Shopify provides a secure shopping experience for you by keeping their security systems up to date with industry best practices. Shopify is certified as a PCI DSS Level 1 compliant service provider, meeting all six categories of PCI standards, which include:
You can visit Shopify’s website at https://www.shopify.com/ to learn more, and review their Privacy Policy here: https://www.shopify.com/legal/privacy.
Joyce Farms may offer a text messaging program to provide updates, promotional offers, cart reminders, and other information related to your interaction with our website. By opting into our SMS program, you consent to receive text messages to the phone number you provide.
When you opt into our SMS program, we collect and store your phone number solely for the purpose of delivering SMS messages. Your information is used to send relevant updates and reminders, including cart abandonment notifications.
Our website also uses cookies and similar technologies to track items you place in your shopping cart, including instances where a cart has been abandoned. This information helps us determine when to send cart reminder messages via SMS to improve your shopping experience.
Joyce Farms does not share SMS opt-in data or consent with any third-party non-affiliated companies. The above excludes text messaging originator opt-in data and consent; this information is kept confidential and used exclusively for the intended SMS program.
You can opt out of the SMS program at any time by replying STOP to any text message you receive.
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
Internally. We may disclose your personal information within our Company staff, in our legitimate interests to run a successful business.
Service Providers. We disclose your personal information to vendors or other third parties who perform services on our behalf (e.g., data analytics, shipping fulfillment). Service providers help us to administer our Services and Site, and assist in the fulfillment of orders. For example, we use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Business and Marketing Partners. We disclose your personal information to business and marketing partners, including Shopify, to provide services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
Compliance with Law or Other Legal Process. We may share your Personal Information to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Public Forums. Our Site provides the opportunity to post comments, reviews, and other content in a public forum. If you decide to submit information on these pages, that information will be publicly available.
Third Party Applications/Websites. The Company may share its customer information with certain companies, who may track user activity when you interact with our Site. We also use third party applications compatible with our e-commerce host. Email us at info@joyce-farms.com for a current list (or visit https://apps.shopify.com/ for more information).
Social Media Platforms and Networks. If you interact with us on social media or use features such as plugins, widgets, or and other tools made available by social media platforms or networks (including Instagram, Facebook, X, and YouTube) in connection with our Site, we collect information that you disclose to us, or that the social media platforms disclose to us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.
De-identified Personal Information. We may disclose or use aggregated or de-identified data for any lawful purpose. De-identified information is generally not considered to be personal information under applicable laws.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Business and marketing partners |
| Commercial information such as records of products or services purchased and shopping information | Business and marketing partners |
| Internet or other similar network activity, such as Usage Data | Business and marketing partners |
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Our Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
We seek to take reasonable technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Our Site is hosted through the Shopify hosting platform. Shopify provides a secure shopping experience by keeping their security systems up to date with industry best practices. Shopify is certified as a PCI DSS Level 1 compliant service provider, meeting all six categories of PCI standards, which include:
You can visit Shopify’s website at https://www.shopify.com/ to learn more, and review their Privacy Policy here: https://www.shopify.com/legal/privacy.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
We use the Consentmo app (iSense LLC d/b/a Consentmo) to ensure CCPA-CPRA, VCDPA, CPA, CTDPA, UCPA compliance of this site. collects your IP and the email address in order to process the data. For more check Consentmo's Privacy Policy & Terms of Service.
Users of our Site in California, Colorado, Virginia, Utah, and Connecticut may visit our US Laws Compliance page to access forms to rectify your data, download your data, request a report of your data, request that your personal information not be collected or sold, or request deletion of your data.
This section applies to users accessing our Site or Services from the European Union (EU), the European Economic Area (EEA), the United Kingdom (UK), Brazil, Canada, and Japan. Joyce Farms, our Site, and our Services are not intentionally aimed at international users, nor do we conduct e-commerce business outside of the contiguous United States. Nonetheless, our Site is technically accessible for international users to view and interact with our content, potentially resulting in the collection of personal information.
We use the Consentmo app (iSense LLC d/b/a Consentmo) to ensure GDPR, LGPD, PIPEDA, and APPI compliance of this site. The app collects your IP and the email address in order to process the data. For more check Consentmo's Privacy Policy & Terms of Service.
Users in the European Union (EU), the European Economic Area (EEA), the United Kingdom (UK), Canada, and Japan can visit the pages linked below to access forms to rectify your data, download your data, request a report of your data, request that your personal information not be collected or sold, or request deletion of your data.
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@joyce-farms.com or by mail using the details provided below:
Joyce Farms
Attn: Privacy Compliance Officer
4787 Kinnamon Road
Winston Salem, NC 27103
United States
