Shipping & Delivery


Our products are shipped via UPS. Once your order ships, you will receive an email with your tracking number (this is separate than the email confirming your order was placed).

You may request your order be shipped for delivery on a certain day by making a notation on your order from the Shopping Cart page, before you continue to checkout. This option is not available for orders placed between October 1st - December 31st. 

Order Notes on Shopping Cart Page


As of March 16, 2018, our web store shipping costs are calculated rates based on the actual cost of shipping to your address. 


Shipping and delivery timing are estimates only. You will receive an order confirmation shortly after you place an order, and you will receive a second email with tracking number for your order once it ships (typically 1-2 business days after you place the order).

Due to the perishable nature of our product, we ship on 1- and 2-day transit schedules.

At this time, we only deliver to the contiguous 48 United States and do not ship to Hawaii or Alaska. We cannot ship any products (including non-perishables like books and merchandise) to Canada, Puerto Rico or to the US Virgin Islands. We do not deliver to P.O. Boxes or P.M.B., A.P.O., or F.P.O. addresses.

Shipping Map and Timing

 Order Placed Before Noon On Will Ship On or Before For Delivery On or Before
Monday Tuesday Thursday
Tuesday Wednesday Friday
Wednesday Monday Wednesday
Thursday* Tuesday Thursday
Friday* Tuesday Thursday

*Orders placed before 12:00pm (noon) EST on Thursday for delivery in North Carolina will be shipped same day (Thursday) for delivery on Friday.


Please allow an extra 1-2 business days for processing during the months of October, November, December, and January, when our order volume increases significantly.

Either our facility, or the facilities of our shipping partners will be closed on the following observed 2020-2021 holidays. Please also allow an extra 1-2 business days for processing when ordering within a week of these dates: 

  • Friday, January 1, 2021 - New Years Day
  • Wednesday, May 27, 2020 - Memorial Day
  • Saturday, July 4, 2020 - Independence Day
  • Monday, September 7, 2020 - Labor Day
  • Thursday, November 26, 2020 - Thanksgiving Day
  • Friday, December 25, 2020 - Christmas Day


We do offer local pickup at our location - 4787 Kinnamon Rd. Winston-Salem, NC 27103. Learn more on our local pickup page.

We will hold your order for 10 days after it was placed. If you have not picked up, we will cancel your order. 


In order for us to ship your product safely, we must follow important safety guidelines. Each order will be packed in a reusable styrofoam cooler with dry ice and/or reusable gel packs.

Dry ice may be completely evaporated upon delivery. Products may begin to defrost during shipment. As long as the products are still partially frozen, you can refreeze them safely in your freezer. 

Once you receive your package, please refer to safe handling instructions included with your shipment.


Every fulfillment step of your order is carefully completed by hand to ensure your order will arrive at your doorstep just the way you ordered it. However, in the unusual event you are not 100% satisfied with your web order, we will gladly refund your money or replace your order with a few pieces of information from you.

In order to be eligible for a refund or replacement order, we ask that you email us and provide the following information:

  1. Photo(s) of the package as received
  2. Photo(s) of specific products related to complaint, including photos of the label 
  3. Order number or email address used to place your order
Joyce Farms strives to maintain our website with the most up to date and accurate information as possible. However, in some instances, the product you order may be out of stock. In this rare situation, you will be notified immediately and will have the following options:
  1. Cancel the order completely.
  2. Cancel only the unavailable portion of your order.
  3. Substitute an available similar product.
  4. Delay your shipment until the product becomes available.