Shipping & Delivery

SEVERE WEATHER SHIPPING NOTICE: Joyce Farms is closely monitoring a developing weather system that could produce a significant winter storm event for our location on Sunday 1/16/22. Depending on severity, this could prevent us from opening our facility to pack or ship orders for one or more days next week. We hope for minimal disruptions, if any, but want to make our customers aware of these potential delays. This impacts any orders placed 1/10 or after that have not already shipped. Thank you for your understanding.

SHIPPING & DELIVERY TIMING

Please allow 1-2 business days for processing and packing of your order. We ship orders Monday - Wednesday for 1 or 2 day transit, due to the perishable nature of our products. You will receive an order confirmation shortly after you place an order, and you will receive a second email with a tracking number for your order once it ships.

Shipping and delivery timing are estimates only.

At this time, we only deliver to the contiguous 48 United States and do not ship to Hawaii or Alaska. We cannot ship any products (including non-perishables like books and merchandise) to Canada, Puerto Rico or to the US Virgin Islands. We do not deliver to P.O. Boxes or P.M.B., A.P.O., or F.P.O. addresses.

Shipping Map and Timing

HOLIDAY DELIVERY TIMING

Please allow an extra 1-2 business days for processing during the months of October, November, December, and January, when our order volume increases significantly.

Either our facility, or the facilities of our shipping partners will be closed on the following observed 2022-2023 holidays. Please also allow an extra 1-2 business days for processing when ordering within a week of these dates:

  • Monday, May 30, 2022 - Memorial Day
  • Monday, July 4, 2022 - Independence Day
  • Monday, September 5, 2022 - Labor Day
  • Thursday, November 24, 2022 - Thanksgiving Day
  • Friday, December 23, 2022 - Christmas Eve (Observed)
  • Monday, December 26, 2022 - Christmas Day (Observed)
  • Monday, January 2, 2023 - New Years Day (Observed)

DELAYED SHIPPING REQUEST POLICY

You may request delayed shipping by making a notation on your order from the Shopping Cart page, before you continue to checkout. This option is not available for certain seasonal products or on orders placed between October 1st - December 31st.

Order Notes on shipping page

SHIPPING COSTS

Our web store shipping costs are calculated rates based on the actual cost of shipping to your address.

LOCAL PICK UP

We do offer local pickup at our location - 4787 Kinnamon Rd. Winston-Salem, NC 27103. Learn more on our local pickup page.

We will hold your order for 2 days after your originally scheduled pick up date. If you have not picked up, we will cancel your order.

SAFE SHIPPING & PACKAGING

In order for us to ship your product safely, we must follow important safety guidelines. Each order will be packed in a reusable styrofoam cooler with dry ice and/or reusable gel packs.

Dry ice may be completely evaporated upon delivery. Products may begin to defrost during shipment. As long as the products are still partially frozen, you can refreeze them safely in your freezer.

Once you receive your package, please refer to safe handling instructions included with your shipment.

WEB ORDER RETURNS & REPLACEMENTS

Every fulfillment step of your order is carefully completed by hand to ensure your order will arrive at your doorstep just the way you ordered it. However, in the unusual event you are not 100% satisfied with your web order, we ask that you email us immediately and provide the following information:

  • Photo(s) of the package as received
  • Photo(s) of specific products related to complaint, including photos of the label
  • Order number or email address used to place your order

Joyce Farms strives to maintain our website with the most up to date and accurate information as possible. However, in some instances, the product you order may be out of stock. In this rare situation, you will be notified immediately and will have the following options:

  • Cancel the order completely.
  • Cancel only the unavailable portion of your order.
  • Substitute an available similar product.
  • Delay your shipment until the product becomes available.

ORDER CHANGES & CANCELLATIONS

Our goal is to process and ship your order as quickly as possible, but unfortunately, this makes canceling or changing an order difficult. If for any reason you need to cancel or make changes to your order, please email info@joyce-farms.com immediately, and we will do our best to accommodate your request. However, given the perishable nature of our products and our goal to fulfill orders as quickly as possible, we are unable to guarantee a refund for any orders canceled or changed after they are placed. Refused or returned orders will not be refunded unless we specifically requested you to refuse or return your order.