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Shipping & Delivery

SHIPPING POLICY

Our products are shipped via UPS. Once your order ships, you will receive an email with your tracking number (this is separate than the email confirming your order was placed).

You may request your order be shipped for delivery on a certain day by calling 336-766-9900.

SHIPPING COSTS

Order Amount Shipping Cost
Up to $99.99 $20.00
$100.00 - $199.99
$25.00
$200 - $298.99
$35.00
$299.00 and Up
Free Shipping

SHIPPING & DELIVERY TIMING

PLEASE NOTE: Shipping and delivery timing are estimates only. You will receive an order confirmation shortly after you place an order, and you will receive a second email with tracking number for your order once it ships (typically 1-2 business days after you place the order).

 Due to the perishable nature of our product, we ship on 1- and 2-day transit schedules.

At this time, we only deliver to the contiguous 48 United States and do not ship to Hawaii or Alaska. Due to import/export restrictions, we are unable to ship our products to Canada, Puerto Rico or to the US Virgin Islands. We do not deliver to P.O. Boxes or A.P.O. or F.P.O. addresses.

Shipping Map and Timing

 Order Placed Before Noon On Will Ship On or Before For Delivery On or Before
Monday Tuesday Thursday
Tuesday Wednesday Friday
Wednesday Monday Wednesday
Thursday* Tuesday Thursday
Friday* Tuesday Thursday

*To avoid weekend layovers, orders placed after 12:00pm (noon) EST on Thursday will be held and shipped by Tuesday of the following week. Orders placed before 12:00pm (noon) EST on Thursday that are also in our 1-day delivery service area (yellow area in map above) will be shipped same day (Thursday) for delivery on Friday.

HOLIDAY DELIVERY TIMING

Order volume increases significantly during the months of October, November, December, and January. If you are ordering for a specific date or occasion during those months, please allow an extra 1-2 days for processing. Orders will not be packed or shipped on the following observed 2017 holidays, when our facility will be closed: 

  • Thursday, November 23rd
  • Monday, December 25th
  • Monday, January 1st

SAFE SHIPPING & PACKAGING

In order for us to ship your product safely, we must follow important safety guidelines. Each order will be packed in a reusable styrofoam cooler with dry ice and/or reusable gel packs. Dry ice may be completely evaporated upon delivery. 

Products may begin to defrost during shipment. As long as the products are still partially frozen, you can refreeze them safely in your freezer. 

Once you receive your package, please refer to safe handling instructions included with your shipment.

RETURNS, REPLACEMENTS, & AVAILABILITY

Every fulfillment step of your order is carefully completed by hand to ensure your order will arrive at your doorstep just the way you ordered it. However, in the unusual event you are not 100% satisfied with your order, we will gladly refund your money or replace your order.

In order to be eligible for a refund or replacement order, we ask that you follow the steps below so that we may remain in compliance with our Hazard Analysis & Critical Control Points (HAACP) Plan:

  1. Notify Joyce Farms within 24 hours of product delivery that you are not 100% satisfied with your order.
  2. Keep all products refrigerated while we supply you with the UPS Returns Label.
  3. Either drop off the package with the new label at a local UPS facility, or we can send a courier to retrieve the package.
Joyce Farms strives to maintain our website with the most up to date and accurate information as possible. However, in some instances, the product you order may be out of stock. In this rare situation, you will be notified immediately and will have the following options:
  1. Cancel the order completely.
  2. Cancel only the unavailable portion of your order.
  3. Substitute an available similar product.
  4. Delay your shipment until the product becomes available.