Web Order Return & Refund Policy

Last Updated: 4/16/24

Every fulfillment step of your web order is carefully completed by hand to ensure your order will arrive at your doorstep just the way you ordered it. However, in the unusual event you are not 100% satisfied with your order, please contact us as described below, so that we can review the problem and do everything we can to make it right.

How to Contact Us

For the fastest response, we recommend emailing info@joyce-farms.com with details about the concerns with your order. This email account is monitored by multiple members of our team, allowing us to respond more quickly. If you are requesting a refund or replacement, make sure to provide the information listed in the "Refunds and Replacements" section below. 

You may also call us at 336-766-9900 Monday - Friday between the hours of 8:00am and 5:00pm EST. If you are not able to reach a member of our team by phone, please leave a voicemail, or send us an email.

Refunds and Replacements

In order to be eligible for a refund, store credit, replacement product, we ask that you email us the following information for our review:

  • Photo(s) of the package as received

  • Photo(s) of specific products related to complaint, including photos of the label

  • Order number or email address used to place your order

Once we have reviewed the problem internally, we will contact you with an update. If you are unable to email us this information, please call 336-766-9900 to discuss alternative methods for providing these details.

Product Inventory

Joyce Farms strives to maintain our website with the most up to date and accurate information as possible. However, in some instances, the product you order may be out of stock. In this rare situation, you will be notified immediately and will have the following options:

  1. Cancel the order completely.

  2. Cancel only the unavailable portion of your order.

  3. Substitute an available similar product.

  4. Delay your shipment until the product becomes available.

Contact Information

Joyce Farms
4787 Kinnamon Road
Winston-Salem, NC 27103

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