Privacy policy

Last updated: May 12, 2026

Joyce Foods Inc., d/b/a Joyce Farms (“Joyce Farms,” “we,” “us,” or “our”) operates this website and store, including all related content, features, tools, products, and services, to provide you with our services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date above and take any other steps required by applicable law. We encourage you to review this Privacy Policy frequently to stay informed about our information practices. If you use the Services after any changes to the Privacy Policy have been posted, you effectively agree to all of the changes. Remember, your use of the Site is at all times subject to the Terms of Service.

What Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

Information We Collect Directly from You

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

Some features of the Site may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies and Similar Technologies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, web beacons, and similar technologies ("Cookies"). Usage Data may include:

  • Device and browser information
  • IP address
  • Information about your network connection
  • Log data and usage information about how you interact with the Site (pages viewed, links clicked, time spent, etc.)

For information about cookies used by Shopify to power stores, visit Shopify’s cookie notice: https://www.shopify.com/legal/cookies

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

  • E-commerce platform and hosting providers, including Shopify, which support our Site and Services.
  • Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.
  • Analytics and advertising partners, who help us understand how our customers use the Site and help us deliver and measure advertising and marketing campaigns.
  • Customer support and communication tools, which may collect information about your communications with us.

When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see Third Party Websites and Links below.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing products and services

  • To process your payments and fulfill your orders
  • To create, maintain and manage your account
  • To arrange for shipping and delivery
  • To facilitate any refunds or replacements
  • To send notifications related to your account, purchases, or other transactions
  • To enable you to post reviews and other content

Marketing and advertising

  • To send marketing, advertising and promotional communications by email, text message or postal mail
  • To show you advertisements for products or services on our Site and on other websites
  • To tailor the Services and advertising based on your activity and interests

Security and fraud prevention

  • To detect, investigate, and prevent possible fraudulent, illegal, or malicious activity
  • To enforce our terms and policies

If you choose to register an account, you are responsible for keeping your account credentials safe. Please contact us immediately if you believe your account has been compromised

Communicating with you and providing support

  • To respond to your questions and requests
  • To handle customer service matters and manage our relationship with you
  • To improve the Services and our business operations

We may also use your information for any other purposes described to you at the time of collection or with your consent where required by law.

Text Message Marketing

Joyce Farms may offer text message marketing, including promotional messages, cart reminders, product updates, and other messages related to our products and Services. If you opt in to receive text messages from Joyce Farms, we may collect and use your phone number, consent status, message interaction data, purchase activity, and related information to send, personalize, measure, and manage text messages.

Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out of promotional text messages at any time by replying STOP to any message, or get help by replying HELP.

We may use service providers, including ecommerce, marketing, analytics, and customer communication platforms, to help us send, manage, measure, and support our text message program, including maintaining consent and opt-out records.

Abandoned Cart Text Messages

Joyce Farms’s website uses cookies, pixels, plugins, and similar technologies to help keep track of items you view, add to your shopping cart, purchase, or leave in your shopping cart, including when you have abandoned your cart. Where permitted and based on your text message consent, this information may be used to determine when to send cart reminder messages by text message.

Text Messaging Opt-In Data and Consent

The above disclosures regarding data sharing, sale, or sharing for advertising do not apply to text messaging originator opt-in data and consent. Text messaging opt-in data and consent will not be sold, shared, or disclosed to third parties for their own marketing purposes.

Cookies and Similar Technologies

Like many websites, we use cookies, pixels, and similar technologies (“Cookies”) to operate and secure our Site, improve functionality and performance, understand usage, and—where permitted and based on your choices—support marketing and advertising.

How We Use Cookies

We use Cookies to:

  • Power and improve our Site and our Services (including to remember your actions and preferences)
  • Run analytics and better understand how users interact with the Services
  • Help tailor and measure advertising on our Site and other websites advertising on our Site and other websites.

We may allow certain third parties (such as analytics or advertising partners) to place Cookies on our Site to help us with these activities.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available. Blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Cookie Preferences

Where available, you can manage your cookie preferences at any time by using the cookie banner or “cookie settings” tools on our Site. Some Cookies are strictly necessary for the Site to function and cannot be disabled.

Types of Cookies Used

We use the following categories of Cookies:

  • Strictly Necessary Cookies: These Cookies are required for the Site to function (e.g., security, network management, shopping cart, language preferences). These cannot be switched off.
  • Statistics Cookies: These Cookies help us understand how visitors use the Site so we can improve performance and user experience.
  • Marketing Cookies: These Cookies are used to deliver and measure advertising and to show more relevant ads on other sites.
  • Preferences Cookies: These Cookies remember choices you make (where available) to provide enhanced features and personalization.

Managing Cookies

You can manage cookie preferences at any time using our cookie banner/settings tool. If you block cookies in your browser, some Site features may not work properly.

How We Share Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • Within Joyce Farms. We may disclose personal information to our employees and other personnel who need the information to perform their duties as part of our business operations.
  • Service providers. We disclose your personal information to vendors and other third parties who perform services on our behalf, such as:
    • E-commerce and hosting providers
    • Payment processors
    • Shipping and fulfillment partners
    • Customer support tools
    • Data analytics providers
    • Email and marketing service providers.
  • Business and Marketing Partners. We may disclose personal information to business and marketing partners to provide services and advertise to you. Our partners will use your information in accordance with their own privacy notices and applicable laws.
  • Analytics Providers. For example, we use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your information at: https://www.google.com/intl/en/policies/privacy/

You can opt out of Google Analytics by following:
https://tools.google.com/dlpage/gaoptout

Compliance with law and protection of rights. We may share personal information to comply with applicable legal obligations (including responding to subpoenas, search warrants, or other lawful requests), to enforce any applicable terms of service, and to protect or defend Joyce Farms, the Services, our rights, and the rights of our users or others.

Public forums and user-generated content. If you post comments, reviews, or other content in areas of the Services that are public, the information you choose to include will be publicly available.

Social Media Platforms and Networks. If you interact with us on social media or use features such as plugins, widgets, or and other tools made available by social media platforms or networks (including Instagram, Facebook, X, and YouTube) in connection with our Site, we collect information that you disclose to us, or that the social media platforms disclose to us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.

Aggregated or de-identified information. We may disclose or use aggregated or de-identified data for any lawful purpose. Such information is generally not considered personal information under applicable laws.

“Sale” and “Sharing” of Personal Information for Advertising

We do not sell personal information for money. However, like many companies, we may use cookies and similar technologies and work with analytics and advertising partners. Under some privacy laws, these activities may be considered a “sale” or “sharing” of personal information for targeted advertising. Where required, you can opt out through our cookie banner/settings tool or by enabling Global Privacy Control (GPC) in your browser.

Certain privacy laws define “sale” or “sharing” of personal information to include some of the ways we use cookies, analytics, and advertising tools.

In the last 12 months, we have sold or shared (as those terms are defined in applicable law) the following categories of personal information with business and marketing partners for advertising and marketing:

  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as records of products or services purchased and shopping information
  • Internet or other similar network activity, such as Usage Data

Text messaging originator opt-in data and consent are excluded from the categories of personal information described above. We do not sell, share, or disclose text messaging opt-in data or consent to third parties for their own marketing purposes.

You may have the right to opt out of such “sale” or “sharing” as described in Your Rights and Choices below.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make public, and we cannot ensure that such parties will respect your privacy or keep the information secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.

We reserve the right to remove or alter user-generated content at our discretion, and to use publicly posted reviews or testimonials for marketing purposes, subject to our Terms of Service.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services may be transmitted to and shared with Shopify and relevant service providers to operate the store, process payments, fulfill orders, provide customer support, and help protect and maintain the Services.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We strive to link only to sites that we believe offer relevant information or services; however, if you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites, the accuracy, completeness, or reliability of information found on such sites, or any information you provide to them.

Information you provide on public or semi-public platforms, including information you share on third-party social networks, may also be viewable by others without limitation as to its use by us or by a third party.

Children's Data

Our Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, you may contact us using the contact below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security of Your Personal Information

We take reasonable technical and organizational measures designed to protect your personal information against unauthorized or unlawful use and against accidental loss, destruction, or damage. However,no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us (including by email or through the Site) may not be secure in transit. Please do not use unsecure channels to send us sensitive or confidential information.

Shopify, the hosting platform we use for the Site, provides a secure shopping experience and is certified as a PCI DSS Level 1 compliant service provider. For more information about Shopify’s security practices and privacy program, please visit:

https://www.shopify.com/
https://www.shopify.com/legal/privacy

Payments are processed by Shopify and our payment processing partners, which maintain appropriate security measures and compliance programs designed to protect payment information.

Data Retention

We retain personal information as long as reasonably necessary for the purposes described above, unless a longer retention period is required or permitted by law.

How long we retain your personal information depends on factors such as:

  • Whether we need the information to operate the Services
  • To maintain your account
  • To fulfill your orders
  • To comply with legal, tax, and accounting obligations
  • To resolve disputes and enforce our agreements

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to Access / Know: Request access to personal information we hold about you, including details about how we use and share it.
  • Right to Delete: Request that we delete personal information we maintain about you.
  • Right to Correct: Request that we correct inaccurate personal information about you.
  • Right to Data Portability: Request a copy of personal information you have provided to us, in a portable format, in certain circumstances.
  • Right to Opt Out of Sale, Sharing, or Targeted Advertising: Direct us not to “sell” or “share” your personal information, or to opt out of processing for “targeted advertising” as defined under applicable law.
  • Right to Limit Use of Sensitive Personal Information: Where applicable, direct us to limit our use and disclosure of sensitive personal information to what is necessary to perform the Services or provide goods reasonably expected by an average individual.
  • Restriction of Processing: Request that we restrict the processing of your personal information under certain conditions.
  • Withdrawal of Consent: Where we rely on consent to process your personal personal information, withdraw that consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
  • Appeal: In some jurisdictions, appeal our decision if we decline to process your request. You can do so by replying directly to our response.
  • Managing communication preferences: You can opt out of promotional emails at any time by using the unsubscribe link in those emails. We may still send you non-promotional emails, such as those about your orders or account.

You may exercise these rights (where available) by using the tools on our Site (such as our US Compliance page available at https://joyce-farms.com/pages/us-laws-compliance, or other data request pages) or by contacting us using the details of the Contact Us section below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you (such as your email address or account details) to verify your identity before providing a substantive response. You may designate an authorized agent to make certain requests on your behalf where permitted by law; we may require proof that the agent is authorized and may ask you to verify your identity directly.

Global Privacy Control (GPC) and similar signals: If you visit our Site with a supported opt-out preference signal enabled (such as GPC), we will treat that signal as a request to opt out of “sale” and “sharing” for that browser and device, to the extent required by applicable law. Other than Global Privacy Control (where supported), we do not respond to “Do Not Track” signals that may be sent from your browser.

Information for Residents of Certain U.S. States

Residents of some U.S. states (for example, California, Colorado, Connecticut, Utah, Virginia, and others) may have additional rights under their state privacy laws. We make good-faith efforts to honor those rights as described in Your Rights and Choices above.

If you are a resident of one of these states, you may use our US Laws compliance or other tools described in our cookie/privacy banner to:

  • Request access to or deletion of your personal information
  • Request correction of inaccurate personal information
  • Opt out of the “sale” or “sharing” of your personal information or of targeted advertising

Information for International Users

Our Site and Services are intended for customers located in the United States, and we only ship orders within the contiguous United States. We do not intentionally market, offer, or sell our products to individuals outside the United States.

However, our Site is accessible globally. Visitors from other countries or regions (including the European Union/European Economic Area, United Kingdom, Canada, Brazil, and Japan) may still view our content and interact with our Services, which may result in the collection of limited personal information (for example, through cookies or contact forms).

We use the Consentmo app (iSense LLC d/b/a Consentmo) to help manage cookie consent and certain privacy rights requests under laws such as the GDPR, PIPEDA, and applicable U.S. state privacy laws. Consentmo may collect your IP address and email address (where provided) in order to process your data subject access request. For more information, please refer to Consentmo’s own Privacy Policy and Terms of Service.

If you are located in a country or region that grants you specific privacy rights, you may be able to exercise those rights by using our data request/DSAR pages (linked below) or by contacting us using the details in the Contact Us section below. Links to these pages are provided in our Site footer or within our cookie/privacy preference tools.

Your personal information may be transferred to, stored in, and processed in the United States, where our systems, service providers, and staff are located. Where required by applicable law (for example, for transfers from the EU/EEA or UK), we rely on appropriate safeguards, such as Standard Contractual Clauses, in addition to the protections described in this Privacy Policy.

GDPR Compliance Page

PIPEDA Compliance Page

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details in Contact Us below.

Contact Us

For questions about this Privacy Policy or our privacy practices, or to exercise your rights, you can contact us at:

Joyce Farms
Attn: Marketing Team – Privacy Requests
4787 Kinnamon Road
Winston-Salem, NC 27103
United States
Email: info@joyce-farms.com